Refund and Returns Policy

Overview

Welcome to Kaftan.com.au. We strive to provide the best products and services possible to our customers. We understand that there may be instances where you need to return a product or request a refund. This Refund and Return Policy outlines the terms and conditions governing returns and refunds for products or services purchased through our website.

By making a purchase on our website, you agree to the refund and return policy described herein. If you do not agree with these terms, please do not make any purchases from our website.

Returns

Eligibility

We accept returns for the following circumstances:

• Product Defect or Damage: If the product you receive is defective or damaged, please contact us within 03 days of receiving the product to initiate a return.

• Incorrect Product: If you receive an incorrect product, please contact us within 03 days of receiving the product to initiate a return.

Process

To initiate a return, please follow these steps:

1. Contact our customer support team within the specified eligibility period.

2. Provide your order details and a clear explanation of the reason for your return.

3. Our customer support team will guide you through the return process, including instructions for packaging and shipping the item back to us.

Refunds

Once we receive and inspect the returned item and confirm that it meets the eligibility criteria, we will process your refund. Refunds will be issued in the same payment method used for the original purchase and may take 5 to 7  business days to appear in your account, depending on your payment provider.

Exchanges

If you receive a defective or damaged product and would like a replacement, please contact us within 03 days of receiving the product to initiate an exchange. We will provide instructions on how to return the defective item and will send you a replacement once we receive and inspect the returned item.

Non-Returnable Items

Certain items are non-returnable, including:

• Downloadable or Digital Products: Due to the nature of digital products, we do not offer returns or refunds for digital downloads unless they are defective or not as described.

• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at. We are here to assist you.